Privacy Policy

This is the privacy notice of Taylor & Co. In this document, "we", "our", or "us" refer to Taylor & Co.

We are company number 12702804 registered in the United Kingdom.

Our registered office is at Office Unit, Moors Farm, East Knoyle, SP3 6BU.

Introduction

This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us.

It covers information that could identify you (“personal data”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

We are committed to protecting your privacy and the confidentiality of your personal data.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Your Rights

Under UK GDPR, you have the following rights:

1. The right to access your personal data
2. The right to rectification (correction of inaccurate data)
3. The right to erasure (the “right to be forgotten”)
4. The right to restrict processing
5. The right to data portability
6. The right to object to processing
7. Rights relating to automated decision-making and profiling

To exercise any of these rights, please contact us at info@taylorlettings.co.uk

1. Data Protection Contact

We are responsible for ensuring your data is handled correctly.

If you have any questions about this privacy notice or your personal data, please contact:

info@taylorlettings.co.uk

2. Data we process

We may collect, use, store and transfer different kinds of personal data about you, including:

1. Identity Data (name, date of birth, ID documents)
2. Contact Data (address, email, telephone number)
3. Financial Data (bank details, payment information)
4. Transaction Data (payments and services)
5. Technical Data (IP address, browser type)
6. Profile Data (preferences, feedback)
7. Marketing Data (communication preferences)

We may also process tenancy-related data, including referencing information, Right to Rent checks, and deposit details.

3. Special personal data

We may process special category data (such as health information or criminal offence data) only where necessary and where we have a lawful basis, such as:

1. Legal obligations (e.g. Right to Rent checks)
2. Explicit consent

4. If you do not provide personal data

Where we need to collect personal data by law or under a contract and you fail to provide it, we may not be able to provide our services.

Lawful bases for processing

We process your personal data under the following lawful bases:

1. Contract – to perform our obligations in tenancy or lettings agreements
2. Legal obligation – for compliance (e.g. Right to Rent, anti-money laundering)
3. Legitimate interests – for running our business and providing services
4. Consent – for marketing and optional services

5. Contractual processing

We process your data to:

1. Manage tenancies
2. Provide lettings services
3. Verify your identity
4. Process payments

6. Consent-based processing

Where you have given consent (e.g. marketing), you may withdraw it at any time by contacting us.

We do not share your data with third parties for marketing without your consent.

7. Legitimate interests

We may process your data where it is necessary for our legitimate interests, including:

1. Managing our lettings business
2. Responding to enquiries
3. Maintaining records
4. Protecting legal rights

We ensure this does not override your rights.

8. Legal obligations

We may process your data to comply with legal requirements, including:

1. Right to Rent checks
2. Anti-money laundering regulations
3. Requests from authorities

9. Data sharing

We may share your data with:

1. Landlords and tenants (as required for tenancy management)
2. Referencing and credit agencies
3. Deposit protection schemes
4. Contractors and maintenance providers
5. Professional advisers
6. Payment providers and banks
7. Regulatory bodies where required by law

We only share the minimum data necessary.

10. Data retention

We retain personal data only as long as necessary:

1. Tenancy and financial records: up to 6 years
2. Compliance data (AML): typically 5 years
3. Marketing data: until consent is withdrawn

11. Cookies

Our website uses cookies to improve user experience and analyse usage.

We request your consent before placing non-essential cookies. You can manage your preferences via your browser or our cookie banner.

12. Data security

We take appropriate technical and organisational measures to protect your data, including restricted access and secure systems.

13. Complaints

If you have any concerns about how we handle your personal data, please contact us in the first instance:

info@taylorlettings.co.uk

We will investigate your complaint and aim to respond within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

You can contact the ICO at:

https://ico.org.uk/make-a-complaint/

14. Changes to this policy

We may update this privacy notice from time to time. The latest version will always be available on our website.